A little more local. Explore our Directory and Concierge services in the Tokyo metropolitan area.
Basho. — Privacy Policy
Effective Date: November 5, 2026
1. Operator
Basho. is operated by Miku Watanabe (渡辺 美公), an independent sole proprietor in Japan.
Email: basho.support@gmail.com
The operator’s business address is available upon request without undue delay.
2. Information We Collect
Depending on the services you use, we may collect:
Names and contact details, including email addresses and LINE contact information.
Information you provide in Concierge requests, such as preferred appointment times, business details, and relevant requirements.
Correspondence, approvals, request histories, and service outcomes.
Payment transaction information processed through Stripe.
Business listing information obtained from public sources or provided by businesses.
Technical information necessary to operate the website and maintain security.
3. Purposes of Use
We use personal information to:
Operate and maintain the Directory.
Respond to inquiries and manage Concierge requests.
Communicate with businesses regarding approved requests.
Manage payment authorizations, charges, refunds, and related records.
Maintain and correct business listings.
Protect the service against fraud and unauthorized activity.
Fulfill legal and regulatory obligations.
4. Sharing Information With Businesses
When you request Concierge assistance, Basho. may need to communicate relevant information to a specified business.
We limit the information shared to what is reasonably necessary for the approved request and obtain consent where required.
5. Sensitive Information
Certain healthcare-related requests may involve sensitive personal information.
Where legally required, we will obtain prior consent before acquiring or disclosing such information.
Basho. does not provide medical diagnosis or treatment advice.
6. Payment Processing and Service Providers
Payment transactions are processed through Stripe.
Other third-party providers may be used for website hosting, communication, and service operations.
We will confirm and disclose relevant providers, processing arrangements, and legally required international-transfer information before collecting the relevant personal information.
Usage analytics
To understand how basho. is used and to improve it, we collect anonymous usage statistics.
These statistics are stored as daily totals. They are not linked to your account, name, email address or device, and we cannot tell which person performed an action. We do not use them for advertising or sell them.
Maps
Listing locations are displayed using Google Maps. When a map is shown, Google may receive technical information such as your device’s IP address, as described in Google’s Privacy Policy.
7. Security
We will implement appropriate organizational and technical measures to protect personal information.
Access will be restricted to those who require the information for legitimate service operations.
8. Retention
Personal information will be retained for periods necessary for service delivery, support, dispute resolution, legal recordkeeping, and other legitimate purposes.
Information no longer required will be deleted or anonymized as appropriate.
9. Requests Concerning Personal Information
Subject to applicable law, individuals may request access to, correction of, deletion of, or other legally available actions concerning their personal information.
Requests should be submitted to basho.support@gmail.com.
We may ask for appropriate identity verification before processing a request.
Information about applicable request procedures and any fees will be provided where legally required.
10. Policy Updates
We may amend this Privacy Policy when our services or legal obligations change.
Material changes will be communicated through the website or another appropriate method.
11. Contact
Miku Watanabe
basho.support@gmail.com
Business address: Available without undue delay upon request.